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Terms and Conditions
Terms and Conditions
These Terms and Conditions apply to the use of the Ramon Valy website and to all orders placed through our online store. By accessing this website or placing an order, you agree to these Terms and Conditions.
Business Information
Ramon Valy
Rue des Teinturiers 19, 1000 Bruxelles, Belgium
Email: contact@ramonvaly.com
Phone: +32 475 97 12 73
We aim to provide clear and accurate information about our business, products, and services. Google and ecommerce compliance guidance both stress that business identity and contact details should be visible and consistent across the website.
Use of the Website
You may use this website only for lawful purposes and in a way that does not misuse, damage, interrupt, or interfere with the website or its services. We may update, modify, or remove parts of the website at any time without prior notice.
Products and Availability
We make every effort to present products, descriptions, and images as accurately as possible. However, slight differences in color, texture, or appearance may occur depending on screen settings, photography, or the nature of the product.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or remove items from sale at any time.
Prices and Payment
All prices shown on the website are displayed in the currency stated on the site and are subject to change without prior notice. The final price, including any applicable shipping charges, will be shown during checkout before you confirm your order.
Payment must be completed using one of the payment methods offered at checkout. Orders will only be processed after successful payment authorization.
Order Acceptance
After placing an order, you will receive an order confirmation email. This confirmation does not necessarily mean that the order has been accepted for final dispatch. We reserve the right to cancel or refuse orders in cases such as pricing errors, suspected fraud, product unavailability, or incomplete customer information.
If an order is canceled after payment has been made, any approved refund will be issued to the original payment method.
Shipping and Delivery
Shipping times, delivery estimates, shipping costs, and destination availability are explained in our Shipping Policy. Delivery times are estimates only and may be affected by carrier delays, weather, customs, holidays, or other circumstances outside our control.
Returns and Refunds
Returns, exchanges, and refunds are handled according to our Return & Refund Policy. If you are a consumer purchasing online, you may have rights under applicable consumer law, including the 14-day withdrawal period where legally applicable.
Product Use and Care
Customers are responsible for reading product details, sizing information, and care instructions before purchasing and using any item. Ramon Valy is not responsible for damage caused by improper use, improper washing, or failure to follow care instructions.
Intellectual Property
All website content, including text, branding, images, graphics, logos, layout, and design elements, is the property of Ramon Valy or its content providers and may not be copied, reproduced, distributed, or used without prior written permission, except where permitted by law.
Limitation of Liability
To the fullest extent permitted by applicable law, Ramon Valy is not liable for indirect, incidental, or consequential loss arising from the use of the website, delays in delivery, temporary site unavailability, or misuse of products purchased through the store. Nothing in these Terms and Conditions excludes rights that cannot legally be excluded under applicable consumer law.
Privacy
Your personal information is handled in accordance with our Privacy Policy. We encourage you to read that policy to understand how we collect, use, and protect your information.
Changes to These Terms
We may update these Terms and Conditions from time to time. The version published on the website at the time of your order will apply to that order unless otherwise required by law.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Ramon Valy
Rue des Teinturiers 19, 1000 Bruxelles, Belgium
Email: contact@ramonvaly.com
Phone: +32 475 97 12 73