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Payment Policy
At Ramon Valy, we aim to make checkout simple, secure, and transparent. This Payment Policy explains how payments are accepted, when your order is charged, and what happens if there is a payment issue.
Accepted Payment Methods
We accept the payment methods displayed at checkout. Available payment options may vary depending on your location, device, or the payment services currently enabled on our website.
Payment Authorization
When you place an order, your payment must be successfully authorized before the order can be processed. If payment is declined, incomplete, or flagged for review, the order may not be confirmed or shipped until the issue is resolved.
Order Confirmation
After a successful payment, you will receive an order confirmation email. If you do not receive confirmation, please contact us to verify whether your order has been completed.
Pricing and Currency
All prices shown on the website are displayed in the currency listed on the store. Shipping charges, and any other applicable costs, are shown during checkout before you complete your order.
Taxes and Additional Charges
Any applicable taxes will be shown at checkout where required. For international orders, local customs duties, import taxes, or additional charges may apply depending on the destination country and are the responsibility of the customer unless otherwise stated at checkout.
Payment Security
We take reasonable steps to ensure that payments made through our website are handled securely. Payment information is processed through the payment services integrated into our checkout process.
Failed or Declined Payments
If your payment is declined, please check your payment details and try again, or use another available payment method. Your order will only be processed once payment has been successfully completed.
Fraud Prevention
For security reasons, some orders may be subject to additional review. We reserve the right to delay, cancel, or refuse an order if we are unable to verify payment, if billing information is inaccurate, or if fraud is suspected.
Refunds
Approved refunds are issued to the original payment method used for the purchase. Refund processing times may vary depending on your bank, card issuer, or payment provider. Please refer to our Return & Refund Policy for more information about refund eligibility and timing.
Contact Us
If you have any questions about payments, please contact us:
Ramon Valy
Rue des Teinturiers 19, 1000 Bruxelles, Belgium
Email: contact@ramonvaly.com
Phone: +32 475 97 12 73
