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FAQs
Frequently Asked Questions
How do I place an order?
Choose the product you want, select any available options such as size or color, and click Add to Cart. Then follow the checkout steps to enter your shipping and payment details. Once your order is confirmed, you will receive an email with your order details, and tracking information will be sent after dispatch.
Can multiple items arrive in separate packages?
Yes, if you order more than one item, your products may sometimes be shipped separately depending on availability, packaging, or delivery handling. This can help avoid delays and allow available items to reach you sooner.
When will my order be processed and shipped?
Orders are usually processed within the handling time stated in our Shipping Policy. After your order is shipped, you will receive a confirmation email with tracking details if tracking is available.
Can I return an item if it does not fit?
Yes, eligible items can be returned within the period stated in our Return & Refund Policy, provided they are returned in original condition, unworn, unwashed, and with tags attached.
What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible after delivery and include your order number along with clear photos of the item and packaging. We will review the issue and help with an appropriate solution.
Is my personal information secure?
We take reasonable steps to protect your personal information and use secure measures during checkout. Payment information is handled through the payment services integrated into our store, and we do not present ourselves as storing full card details unless that is actually part of your setup.
What payment methods do you accept?
We accept the payment methods displayed at checkout. Available payment options may vary depending on your location and the payment services currently enabled on the website.
Do you ship only within Belgium?
Shipping availability depends on the destinations currently offered on the website. The available shipping options for your address will be shown during checkout.
How can I contact Ramon Valy?
You can contact us using the details below:
Email: contact@ramonvaly.com
Phone: +32 475 97 12 73
Address: Rue des Teinturiers 19, 1000 Bruxelles, Belgium