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Privacy Policy
At Ramon Valy, we respect your privacy and are committed to handling your personal data with care, transparency, and appropriate security. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and what rights you have in relation to your personal data.
Who We Are
Ramon Valy
Rue des Teinturiers 19, 1000 Bruxelles, Belgium
Email: contact@ramonvaly.com
Phone: +32 475 97 12 73
Google expects business information to be visible and consistent across the store, and privacy transparency is also part of building trust with users and platforms.
What Information We Collect
We may collect personal information that you provide directly when you place an order, contact us, subscribe to updates, or use our website. This may include your name, billing address, shipping address, email address, phone number, payment-related information, and any details you provide in your message or order notes.
We may also collect technical and usage information automatically when you browse the site, such as IP address, browser type, device information, pages visited, referral source, and general website activity.
How We Use Your Information
We use personal data to:
- Process and deliver your orders.
- Communicate with you about your order, returns, or customer support requests.
- Improve our website, products, and customer experience.
- Prevent fraud, misuse, and security issues.
- Comply with legal, tax, accounting, and regulatory obligations.
If you choose to receive marketing communications, we may use your email address to send updates, offers, or product news. Where consent is required, marketing communications should be based on valid consent under GDPR standards.
Legal Basis for Processing
Under GDPR, businesses must have a lawful basis for processing personal data. Depending on the situation, our processing may be based on contract necessity, legal obligation, legitimate interests, or your consent where required.
Payments
Payments are processed through the payment methods made available at checkout. We do not state here that full card details are stored by us unless that is actually true, and customer payment information should be handled securely and only as necessary for the transaction.
Sharing of Information
We may share your personal data only where necessary with service providers that help us operate the store, such as payment processors, shipping partners, website providers, analytics providers, email service providers, or professional advisers. These parties should only process personal data as needed for the relevant service and in line with applicable legal obligations.
We may also disclose information if required to do so by law, regulation, legal process, or to protect our rights, customers, or the security of our business.
Cookies and Similar Technologies
Our website may use cookies or similar technologies to provide essential website functions, improve performance, understand traffic, and remember user preferences. Under Belgian and EU ePrivacy rules, non-essential cookies generally require clear notice and opt-in consent.
If your website uses analytics, marketing, or advertising cookies, you should ensure your cookie banner and cookie settings reflect that accurately.
Data Retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including order fulfillment, support, recordkeeping, fraud prevention, and legal or tax obligations.
Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. However, no online system can guarantee absolute security.
Your Rights
Depending on applicable law, including GDPR, you may have the right to request access to your personal data, request correction of inaccurate data, request deletion in certain circumstances, object to certain processing, restrict processing, or request data portability where applicable.
If you would like to exercise your rights or have a privacy-related question, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy notices separately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or website changes. The latest version published on this page will apply.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Ramon Valy
Rue des Teinturiers 19, 1000 Bruxelles, Belgium
Email: contact@ramonvaly.com
Phone: +32 475 97 12 73