Overview
By placing an order on ramonvaly.com, these Refund & Returns terms apply. They explain how to start a return or exchange, timelines, eligibility, and refunds. Policies apply to orders delivered within Belgium.
14-day return window
- Returns are accepted within 14 days from the day the order is delivered.
- Items must be in original condition: unused, unwashed, with tags attached, and in original packaging.
- Final sale: Items marked “Final Sale,” including Manufacturer Direct items, are not eligible for return or exchange.
How to start a return
- Contact: Email contact@ramonvaly.com or call +32 475 97 12 73 within 14 days of delivery to request a Return Authorization.
- Approval & label: If approved, return instructions and a return shipping label will be provided. Returns sent without prior approval may be refused.
- Return shipping costs: For change-of-mind/size returns, the return shipping cost may be deducted from the refund unless otherwise stated in your return approval. For defective/incorrect items, return shipping is covered.
Damaged, defective, or incorrect items
- Inspect upon delivery and report issues promptly (ideally within 7 days) with photos and the order number.
- Eligible resolutions include replacement, exchange, or refund; return shipping for these cases is covered.
Exchanges
- Exchanges are available for damaged/defective items or for size/color changes when stock allows.
- If a direct exchange isn’t available, place a new order and return the original for a refund per this policy.
Refunds
- Inspection: Refunds are processed after the return is received and inspected.
- Method: Approved refunds are issued to the original payment method only.
- Timing: Banks and payment providers may take several business days to post the refund after it’s issued.
- Non-refundable: Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Return packaging and responsibility
- Pack items securely (ideally in original packaging) and include any accessories/manuals.
- Use the provided label and retain the drop-off receipt until the refund is completed.
Notable exclusions
- Final Sale and Manufacturer Direct items (as marked on the product page or at checkout).
- Items not in original condition (worn, washed, damaged, or missing tags/packaging).
- Returns requested after the 14-day window from delivery.
Unused discounts and promotions
- Discounts must be applied during checkout. Refunds for missed/unused discount codes after purchase aren’t provided.
Order cancellations
- Orders can be canceled or edited before shipment by contacting support with the order number. After shipment, follow the return process.
How to contact us
Email: contact@ramonvaly.com
Phone: +32 475 97 12 73
Address: Rue des Teinturiers 19, 1000 Bruxelles, Belgium